Frequently Asked Questions

I already bought a license but my product keeps asking me to purchase.

If you are being asked to purchase a product that you have already bought, chances are your program is yet to be activated. Open your installed program and click on the ' Enter License ' button in the main program window. Simply copy and paste the License Key to be found in the order confirmation email.

If you cannot find the email, you can retrieve your License Key from the Member Center.

You will be asked to enter the same email address that you used during the order process.

To eliminate the possibility of mistaking letters for numbers, we recommend you copy and paste the serial key rather than transcribe it.